Feedback and Complaints
We welcome your feedback
We value feedback from participants, families, carers, advocates, staff and stakeholders. Everyone has the right to raise concerns or make a complaint without fear of disadvantage. Your feedback helps us keep improving.
What you can tell us about
- Our services and whether they’re meeting your goals.
- The conduct or performance of a team member.
- Your experience and how you were treated.
- Suggestions for improvement, or a compliment.
How to get in touch
Call 07 4459 4900 or use our online contact form. The National Relay Service can assist if you are deaf or have a hearing or speech impairment.
How we respond
We acknowledge your complaint promptly, listen respectfully, investigate where needed, keep you informed, and work towards a fair and timely resolution. If we can’t resolve it immediately, we’ll explain why and discuss your options, including escalation.
Privacy
We keep all feedback confidential. You may provide your details, remain anonymous, or nominate a representative or advocate. Information is shared only with those helping to resolve the matter.
External bodies
- NDIS Quality and Safeguards Commission — 1800 035 544.
- Aged Care Quality and Safety Commission.
- State and Territory Ombudsman services.
- Australian Human Rights Commission.
- Australian Competition and Consumer Commission (ACCC).
Supports we provide
Daily living and personal care.
Social and Community Participation
Employment and life-skills development.
Supported Independent Living and accommodation.
Community nursing and high intensity support.
Support Coordination
Behaviour support and therapeutic support.
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